Report the Accident to ICBC

  • To protect your rights to ICBC Accident Benefits, you must report the accident to ICBC by calling Dial-a-Claim as soon as possible (preferably within 24-48 hours after the accident). Note that what you say to ICBC will be recorded and passed on to the ICBC adjuster assigned to your claim file.
  • Dial-a-Claim is open 24/7: 1-800-910-4222
  • You will be asked to make an appointment to see an ICBC adjuster (if you are injured) and an ICBC estimator (if there is damage to your vehicle).
  • DO NOT be rushed into taking the first available appointment. Give yourself time to obtain legal advice and seek medical treatment.

After the Accident—the First 30 Days:

  • Contact TAYLOR PELTON as soon as possible for your free consultation.
  • See your family doctor and continue with medical treatments as directed.


  • Stay in touch with us.
  • Be cautious of social networking sites: Facebook, Twitter, blogging, etc.
  • Start a journal and record injury symptoms and progress.

After the Accident—the First 30 Days

We recommend that you contact us as soon as possible for your free consultation so that:

  • We may advise you about whether or not to provide ICBC with a written statement setting out the circumstances of the accident and your injuries.
  • You can complete Part 7 Accident Benefit forms and any necessary statutory declaration forms that may be required due to the involvement of an unknown/unidentified driver or vehicle, hit-and-run, or uninsured vehicle.
  • You can mail this information (by registered mail) or deliver this report to the nearest ICBC claims centre within the mandatory time limits.

If we are representing you, we will take care of these details for you.

See Your Doctor and Obtain Rehabilitative Treatment as Directed

If you have not done so already, see your family doctor as soon as possible after your accident and continue visits on a regular basis, as advised by your doctor, for as long as you have any symptoms. Be sure to tell your doctor about all of your symptoms (physical, mental or emotional) arising from the accident.

If you see any other doctor or health care professional (such as physiotherapists, chiropractors or massage therapists) be sure to advise us immediately. Use a daily journal to keep track of the dates you see your doctor and other health care providers, who you saw, the purpose of your visit, and what they told you to do. Be sure to follow advice regarding treatment.


Your role is to focus on recovery from your injuries. We will keep you informed about what is happening with your claim and we will follow up with you for updates on your status and when there are decisions you need to make.

Social Networking: Facebook, Twitter, Blogging

If you have Facebook, Twitter or a personal blog, or you participate in other social networking sites, you need to know that ICBC has been known to use social networking sites for investigative purposes and has used the information gathered from social networking sites to attack plaintiffs’ cases on issues of credibility and claims regarding the extent of injuries. We strongly recommend that you stay off social networking sites and blogs until your case is resolved. At the very least, ensure that your privacy settings don’t allow public access to your account and be cautious of what you post.

If you have questions

call TAYLOR PELTON for more information.

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